By accessing our website or placing an order, you agree to these Terms & Conditions, subject to your rights under applicable law.

UNDONE by intimates may update these terms from time to time. Updated terms will be published on this page and will generally apply to orders placed after publication.

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.

We take care to represent our collections, fabrics, colours and product details as accurately as possible. Slight variations in colour may occur due to lighting, screen settings and individual devices.

All products are subject to availability. We may update or discontinue products or limit quantities at our discretion. Your rights under Australian Consumer Law remain unaffected.

Prices are displayed in the currency shown at checkout. We may change prices at any time, but changes will not affect orders already accepted. Payment must be completed using an available payment method at checkout.

After you place an order, you will receive an order confirmation. This confirms that we have received your order, but acceptance occurs when we dispatch the products. We may contact you if we cannot fulfil an order.

Delivery estimates are provided as a guide and may vary. Risk in products passes to you on delivery, to the extent permitted by law. Please review our shipping information for delivery options and applicable charges.

Our returns policy explains how to request a return or exchange. Nothing in these terms excludes, restricts or modifies rights and remedies available under the Australian Consumer Law.

You agree to use our website lawfully and not to interfere with its operation, security or availability. Website content is provided for general information and may be updated without notice.

Content on this website, including text, imagery and branding, is owned by or licensed to UNDONE by intimates and may not be used without permission, except as allowed by law.

To the extent permitted by law, we are not responsible for indirect loss arising from website use or delays beyond our reasonable control. This does not limit any rights that cannot lawfully be excluded.

If you have questions about these Terms & Conditions, please contact us through the contact page on our website.