Terms of service

Terms of Service

UNDONE by intimates

Last updated: May 2026

Welcome to UNDONE by intimates. By accessing our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by UNDONE by intimates. Throughout the site, the terms “we”, “us”, and “our” refer to UNDONE by intimates.

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service, including all additional policies referenced herein.

If you do not agree to these Terms, you may not access the website or use our services.

2. Online Store Terms

By using this site, you confirm that:

  • you are at least 18 years old, or
  • you have permission from a parent or legal guardian

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any worms, viruses, or malicious code.

A breach of these Terms may result in immediate termination of your access to our services.

3. Products & Services

UNDONE by intimates reserves the right to:

  • modify or discontinue products at any time
  • limit product quantities
  • refuse orders at our discretion

We make every effort to display product colours and images accurately. However, we cannot guarantee that your device screen will display colours perfectly.

4. Pricing & Payments

All prices on our website are listed in Australian Dollars (AUD).

Prices may change without notice.

We reserve the right to correct pricing errors or inaccuracies at any time.

Payments are securely processed through trusted third-party payment providers.

5. Orders

We reserve the right to refuse or cancel any order if:

  • fraudulent activity is suspected
  • payment cannot be verified
  • items become unavailable
  • incorrect information was provided

If your order is cancelled after payment, you will receive a full refund.

6. Shipping

Shipping times are estimates only and may vary depending on location and courier delays.

UNDONE by intimates is not responsible for:

  • shipping delays
  • lost packages caused by incorrect addresses
  • customs delays
  • courier issues outside our control

Customers are responsible for providing accurate delivery details.

7. Returns & Exchanges

No Returns Policy

Due to hygiene reasons and the intimate nature of our products, we do not offer refunds or returns for change of mind.

This includes:

  • incorrect purchases
  • sizing preference
  • colour selection
  • sale items

Please review sizing carefully before purchasing.

Free Size Exchanges

We offer free size exchanges on eligible items.

To qualify:

  • item must be unworn
  • tags attached
  • no marks, perfumes, or signs of wear
  • returned within 14 days of delivery

For hygiene reasons, briefs, bodysuits, and intimate garments may not be eligible for exchange unless faulty.

Faulty Items

If you receive a faulty product, please contact us within 7 days of receiving your order.

Please include:

  • order number
  • clear photos
  • description of the issue

If approved, we will offer:

  • replacement
  • exchange
  • or refund in accordance with Australian Consumer Law.

8. Intellectual Property

All content on this website, including:

  • logos
  • branding
  • product images
  • graphics
  • text
  • designs

is the property of UNDONE by intimates and may not be copied or reproduced without written permission.

9. Privacy

Your personal information is handled securely and in accordance with our Privacy Policy.

We do not sell or share customer information except where necessary for:

  • payment processing
  • shipping
  • legal obligations

10. Limitation of Liability

UNDONE by intimates is not liable for:

  • indirect or incidental damages
  • shipping delays
  • misuse of products
  • allergic reactions to materials or fabrics

Customers are responsible for following garment care instructions.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon posting to our website.

12. Contact Us

For customer support or enquiries:

Email: undone.au@gmail.com
Instagram: @undone_intimates

♡ Thank you for shopping with UNDONE by intimates.