Returns & Exchanges

No Returns Policy

Due to hygiene reasons and the intimate nature of our products, we do not offer refunds or returns for change of mind.

This includes:

• incorrect purchases
• change of preference
• colour selection
• style selection
• sale items

Please carefully review sizing and product information before purchasing.

Size Exchanges

We offer free size exchanges on eligible items.

To qualify for an exchange:

• the item must be unworn
• unwashed
• free from marks, perfumes, or scents
• with original tags attached
• returned within 14 days of delivery

For hygiene reasons, briefs, thongs, bodysuits, and items without hygiene liners may not be eligible for exchange unless faulty.

Customers must contact our support team before sending any exchange.

UNDONE by intimates reserves the right to refuse exchanges that do not meet these conditions.

Faulty Items

If you receive a faulty or damaged item, please contact us within 7 days of receiving your order.

Please include:

• your order number
• clear photos of the issue
• description of the fault

If approved, we will provide:

• a replacement
• exchange
• or refund where required under Australian Consumer Law.