Shipping & Delivery

Your UNDONE pieces, delivered with care.

We send our orders through Australia Post, with Standard and Express delivery within Australia and international shipping to selected destinations.

Processing your order

Please allow 1–2 business days for your order to be packed and dispatched.

Orders are processed Monday to Friday, excluding public holidays. During busy periods, processing may take a little longer.

Express shipping speeds up delivery after dispatch; it does not shorten processing time.

Australian shipping

Delivery option	Cost	Estimated delivery after dispatch
Standard — Australia Post Parcel Post	$10.95 AUD	2–6 business days
Express — Australia Post Express Post	$15.95 AUD	1–3 business days
Standard on orders over $100 AUD	Free	2–6 business days

Tracking is included with all Australian orders.

These timeframes are estimates. Delivery to regional and remote areas may take longer. Express delivery is not guaranteed next day for every destination.

International shipping

We offer international shipping through Australia Post to selected countries available at checkout.

Shipping costs depend on your destination and order weight. Available services and charges are displayed at checkout before payment.

Delivery times vary by country and service. Customs processing, public holidays and local postal services may affect arrival dates. For destination-specific estimates, please refer to Australia Post’s international delivery guide.

Free shipping on orders over $100 applies to Australian Standard delivery only.

Tracking your parcel

Once your order has been dispatched, we’ll email your tracking number so you can follow its journey.

Tracking updates may take time to appear after dispatch. If you haven’t received your shipping confirmation, please check your spam or junk folder.

Customs & import charges

International orders may attract import duties, taxes or customs fees in the destination country.

Any charges not collected at checkout are payable by the recipient and are separate from our shipping fee.

Delivery address

Please check your address carefully before placing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update your details before dispatch, but changes may not be possible once your parcel has been sent.

Delayed or missing parcels

If your order hasn’t arrived within the estimated timeframe, check your tracking information and contact us with your order number.

We’ll help investigate with Australia Post and assist with the next steps.

Need help?

Please get in touch through our Contact page for assistance with shipping or your order.