Shipping times are estimates only and may vary depending on location and courier delays.

UNDONE by intimates is not responsible for:

• shipping delays
• lost packages caused by incorrect addresses
• customs delays
• courier issues outside our control

Customers are responsible for providing accurate delivery details.

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7. Returns & Exchanges

No Returns Policy

Due to hygiene reasons and the intimate nature of our products, we do not offer refunds or returns for change of mind.

This includes:

• incorrect purchases
• sizing preference
• colour selection
• sale items

Please review sizing carefully before purchasing.

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Free Size Exchanges

We offer free size exchanges on eligible items.

To qualify:

• item must be unworn
• tags attached
• no marks, perfumes, or signs of wear
• returned within 14 days of delivery

For hygiene reasons, briefs, bodysuits, and intimate garments may not be eligible for exchange unless faulty.